Return Policy

 

Returns & Cancellation Policy:


Returns
We will not accept any product returns without a “Returned Goods Authorization” number (RGA #) issued by our Customer Service Department in advance. ANY item returned to us without the RGA number clearly written on the outside of the carton will not be accepted and/or may not be correctly identified, logged, or tracked. This will result in an undue delay of credit being issued or in credit denial. We are not responsible for goods lost in transit.

All requests for product returns must be made within 30 days of invoice date.

All product returns must be received at the location indicated on your “RGA” form within 60 days of invoice date.

Shipping Damage

If you receive a product that is damaged in transit/shipping PLEASE notify our Customer Service Department immediately . We will arrange to have the item picked-up by the shipper at no expense to you, for return to the appropriate location. Do NOT ship it back at your expense.

Received Wrong Item

If you receive an incorrect item due to our error please contact our Customer Service Department for an RGA Number and specific return instructions. No re-stocking fee or additional charges are assessed for incorrectly shipped parts. We will promptly ship the correct replacement item and credit your account upon receipt of the mis-shipped goods.

Return requests for all “Other Reasons”
PLEASE notify us immediately , upon receipt of goods. Depending on the item or circumstances under which the item is being returned you may be assessed up to a 20% restocking charge. All items must be in re-salable and new/unused condition and in the original packaging, as received by you. You are responsible for all shipping costs & insurance.

Pricing Policy
We strive to provide our customers with quality items at competitive prices and urge you to “price shop” before buying from anyone. Thanks to the Internet, it's quick and easy to find the best possible deals.

For that very reason, our Product Managers keep close tabs on our competitors and frequently change selling prices to “Meet the Competition” whenever possible. We also make special Volume Buy-In Deals with our suppliers from time to time and pass the savings on to you. When the “Sale” ends, prices go up. Prices may also go up because of spot price increases from the manufacturer, changes in currency exchange rates, or supply shortages.

Due to the very competitive nature of online selling, we can not give refunds or credits if prices go down any more than we would expect you to send us more money if our prices go up.

Prices and s&h costs in effect at the time of purchase are firm.


Order Cancellation
If you wish to cancel an order please call our Customer Service Department immediately! Failure to do so may result in penalties as noted below. Please call us at 888-530-PART.


Order Cancellation Fee and Shipping Charge Liability Notice
In the event you cancel an order after your credit card transaction has been successfully processed and after the merchandise has been shipped, you will be charged a 5% Processing Fee. You are liable for all shipping charges incurred in the transaction even if you do not accept delivery of the merchandise. This liability includes the outbound S&H charge on your original order and all other costs we may incur to have the item(s) returned to our location or point of origin.

In the event you cancel an order after your credit card transaction has been successfully processed but before the merchandise has been shipped, you may be charged a 5% processing fee. This covers the transactional expenses/fees incurred to debit and credit your account.

Important Note: Some electrical items, such as, but not limited to, Mobile Video Components, may be easily damaged or destroyed due to improper installation by a non-certified or unqualified installer. We highly recommend that you arrange installation by a professional installer or qualified ASE technician before you purchase these items. Some installers may charge more to install electronic components not supplied by their company and some professional installers will ONLY install products purchased at their location. PLEASE be aware of these facts BEFORE you buy. For this reason, they are sold on an "as is" basis if installed by non-qualified “DIY/Do It Yourself” end users.
Additionally, we may occasionally offer “clearance items, one-time buys, or discontinued items” for sale on a non-returnable basis. However, these items will be clearly marked as such on our web site(s) or on the Online Order Form, so you will know before you purchase them that they are non-returnable items.

Labor Claims
AutomotivePartsNetwork.com will not accept, honor, or be responsible for "Labor Claims" or "Labor Reimbursements" of any kind. Any/All parts, tools and accessories are sold and warranted on a "replacement of part only" or "credit of cost of part only" basis. This policy applies to all merchandise sold on all web sites owned and operated by AutomotivePartsNetwork.com.

Other
Once we have issued the “RGA” number, if you are shipping an item back to AutomotivePartsNetwork, please ship via UPS, Fed Ex or other method by which you can verify proof of shipment and receipt of goods. This is for your protection in the unlikely event that your item is lost in transit. If we do not receive your return we can not credit your account. No items containing gasoline, oil, or other flammable and/or hazardous materials will be accepted for return. No exceptions.